Frequently Asked Questions
Here are some of the most asked questions. If you cannot find the answer to your query here, Please feel free to call or email us and all your questions will be happily answered.
Your First Order!
How can i make a booking?
To schedule your pickup, simply visit our website's "schedule a pickup" page, or give us a call at 01483428044. We're also available via What'sApp at 07809401794
Do you offer regular service?
Yes, we offer regular service! You can choose a weekly, biweekly, or monthly schedule, so you don't have to worry about booking appointments every time. Your account will be updated to reflect your chosen schedule, and we'll automatically come to collect your garments unless you tell us otherwise.
What areas do you cover?
We are proud to offer our services to a wide range of areas in South Surrey. We cover Godalming, Guildford, Cranleigh, Farnham, Haslemere, as well as several surrounding towns and villages including Shere, Bramley, Shalford, Milford, Witley, Enton, Hambledon, Chiddingfold, Elstead, Shamley Green, Normandy, Chilworth, Wormley, Dunsfold, Albury etc.
Click Here to see a map of our coverage area. If you're unsure whether we cover your area, please feel free to contact us, and we'll be happy to assist you.
How should I pack my garments for collection?
First Order: For your initial order, please use a disposable bag clearly labelled with your name. This helps us keep track of your items and ensures efficient handling.
Personalized Bags: Once you become a regular customer, we'll provide you with a personalized bag for all your subsequent orders. It's a special touch just for you!
Multiple Services: If you're booking multiple services, such as laundry, dry cleaning, and ironing, it's best to separate your items and label each bag appropriately. This way, we can ensure that each garment receives the specific care it needs.
Personalized Bags: Once you become a regular customer, we'll provide you with a personalized bag for all your subsequent orders. It's a special touch just for you!
Multiple Services: If you're booking multiple services, such as laundry, dry cleaning, and ironing, it's best to separate your items and label each bag appropriately. This way, we can ensure that each garment receives the specific care it needs.
Do I need to list all items or weight my garments?
No need to list all your items or weigh your garments - we'll handle that for you!
What is the turnaround time?
Our standard turnaround time for laundry and ironing is within 36 hours, and for dry cleaning, it can take up to 72 hours depending on the item's requirements.
Do you have a minimum order value?
Our minimum order value is £35*, but we understand that sometimes you may have a smaller order. No problem – we'll still accept it!
*Please note that for orders below £35, there will be a minimum charge equivalent to our standard £35 order.
How do I pay for my order?
We want to make it easy for you to pay for your order, so we offer two convenient payment options. You can either pay in cash on the day of delivery, or you can make a bank transfer prior to delivery. If you choose to make a bank transfer, please ensure payment is made before the day of delivery.
What if I'm not home for collection / delivery?
We understand that everyone has different schedules and it's not always possible to be home for collection or delivery. Just let us know in advance if you won't be home, and we'll arrange to leave or collect your items from a safe location. We'll also need any necessary instructions and gate codes to access your property. If you have hanging items, we'll need a suitable place to hang them. Weather conditions may also be a consideration.
Do we provide hangers or laundry bags?
Yes, all our services include hangers and packing material. And, for added convenience, we can also provide a laundry bag on collection. Just let us know if you'd like one.
Can I return the hangers?
Help us promote sustainability! We're committed to reducing our environmental impact, and you can help us by recycling your hangers. If you have any hangers, you no longer need, feel free to include them with your next order.
Laundry
Should I weigh my clothes before collection?
No, there's no need to weigh your clothes before collection. Our team will weigh your order upon arrival at our facility and update your order with the weight.
When making a Wash, Tumble Dry & Fold order, is there anything I can’t include?
Please note that certain items cannot be included in a Wash, Tumble Dry & Fold order.
These items include laundry that is not suitable for machine washing and/or tumble drying, dry-clean only items, bath mats, duvets, bulky items, and any type of shoes.
We kindly ask that you keep these restrictions in mind when placing your order.
These items include laundry that is not suitable for machine washing and/or tumble drying, dry-clean only items, bath mats, duvets, bulky items, and any type of shoes.
We kindly ask that you keep these restrictions in mind when placing your order.
Should I separate my order into colours and whites?
You don't need to separate your laundry into colours and whites. Our team will take care of that for you. Just gather all your laundry together, and we'll sort it out upon arrival at our facility.
Do I need to separate the laundry and dry-cleaning items?
To ensure that everything is processed as per your requirements, we strongly advise separating your laundry and dry-cleaning items. We recommend using a separate bag for each type of service you require, such as laundry, dry cleaning, or ironing. This way, our team can easily identify which items need to be cleaned in a specific way.
What temperature do you wash the clothes at?
We machine wash clothes at 30 degrees and tumble dry them at a medium temperature. This ensures that your clothes are thoroughly cleaned and gently dried without causing any damage. If you have any special requirements or concerns about the temperature settings, please let us know and we'll do our best to accommodate your needs.
Dry Cleaning
How should I prepare my clothes for dry cleaning?
it's important to remove any loose items from pockets, such as coins, keys or pens, and make a note of any stains or special care instructions. This will help us to properly identify and treat any stains or areas that require special attention. Additionally, it's always a good idea to check the care label on your clothing to ensure it can be safely dry cleaned.
How long does it take for dry cleaning to be done?
Typically, a standard dry cleaning service takes around 2-3 days to be completed, depending on the item and the service requested.
What types of items should be dry cleaned?
Dry cleaning is recommended for items that cannot be machine washed without being damaged, such as those made of delicate fabrics or with intricate embellishments. This includes but is not limited to suits, dresses, coats, silk, cashmere, and wool garments. It is always best to check the care label of the item to see if dry cleaning is recommended.
Common colour changes that can occur during dry cleaning?
1. Soluble dyes: Some dyes used in garments can dissolve during dry cleaning, causing colours to fade or change. If different dyes have been used in a garment and only one of them is soluble, it can result in a dramatic colour change. For example, if a yellow dye component of a green garment were to break down, you could be left with a blue garment. Unfortunately, there is no way to predict this beforehand.
2. Fading: Household items such as bedspreads and curtains can also experience fading during dry cleaning. Sometimes, the fading is not noticeable until compared with a matching item. To ensure colour uniformity, we recommend dry cleaning or laundering all matching items at the same time.
3. Light exposure: Most dyes eventually fade with exposure to sun or artificial light. Colours may fade more rapidly on exposed areas of garments such as shoulders, collars, and sleeves. Blue, green, and lavender dyes used on silk or wool fabrics are particularly sensitive to fading due to light exposure.
2. Fading: Household items such as bedspreads and curtains can also experience fading during dry cleaning. Sometimes, the fading is not noticeable until compared with a matching item. To ensure colour uniformity, we recommend dry cleaning or laundering all matching items at the same time.
3. Light exposure: Most dyes eventually fade with exposure to sun or artificial light. Colours may fade more rapidly on exposed areas of garments such as shoulders, collars, and sleeves. Blue, green, and lavender dyes used on silk or wool fabrics are particularly sensitive to fading due to light exposure.
Invisible stains aka "The stain was not there before"
In some cases, stains may become visible after dry cleaning, leading to frustration and confusion. This occurrence can be best explained using the example of an apple: when an apple is cut in half, the air causes it to oxidize and turn brown. Similarly, many stains can be colourless at the time of contact with the fabric, and after a period of time, they absorb oxygen from the air and develop into a visible stain. Invisible stains can occur on any fabric or garment due to a manufacturer defect in the optical or fluorescent whitening agent applied to the fabric. When this agent begins to break down as a result of exposure to light, gases, or cleaning solutions, yellowing can result. Unfortunately, this problem cannot be corrected and can only be prevented by the manufacturer using stable brighteners. Please note that Ironing Fairy will not be held liable if this occurs.
Do you clean wedding dresses?
Absolutely! We understand how important your wedding dress is to you and we offer a specialized cleaning service for most wedding dresses. To get started, simply send us a picture of your dress and we'll provide a quote based on factors such as size, fabric, and embroidery. Since wedding dresses are often made with delicate materials, the price will vary based on the cleaning requirements. We'll carefully assess your dress and provide a confirmed quote before beginning any work, so you can have peace of mind knowing exactly what to expect.
Ask Your Question
If your question remains elusive, feel free to drop us a line. We're here to help and would be glad to assist you!
